Last updated: July 6, 2026. This policy explains how refund requests are handled for paid My Contacts Cloud CRM subscriptions.
My Contacts Cloud CRM offers a 10-day free trial with full functionality and no credit card required. This lets users evaluate the product before choosing a paid plan.
Because payment details are not required to start the trial, there is no charge to refund during the trial period.
For paid purchases, refund eligibility depends on the purchase channel, the customer's jurisdiction, the type of transaction, whether the product has already been used, and any mandatory consumer rights that apply.
According to Paddle's current Refund Policy, consumers in the EU, EEA, Switzerland and the United Kingdom may have a 14-day statutory right to withdraw from some digital content and service contracts. Paddle states that this may apply to one-off purchases and to the first payment under a subscription contract. If a subscription includes a free trial, the withdrawal period may begin when the free trial ends.
Subsequent subscription payments do not necessarily create the same withdrawal right, unless Paddle's policy or applicable law says otherwise. Other countries may have different statutory windows. Nothing in this policy limits mandatory consumer rights in the customer's jurisdiction.
When a My Contacts Cloud purchase is processed by Paddle, Paddle may act as Merchant of Record. In that case, Paddle handles the payment, applicable taxes, receipts, invoices and refund processing.
Customers can request help through Paddle's buyer support site, use the links in the purchase confirmation email or contact My Contacts Cloud so we can help identify the relevant account or subscription.
Paddle's Buyer Terms and Refund Policy may apply to the transaction, including statutory withdrawal or refund rights recognized by Paddle for the customer's country and any discretionary review Paddle offers.
If a technical problem prevents reasonable access to the paid service, contact support with the account email, affected workspace and a short description of the issue.
If a duplicate charge, incorrect amount or billing error is confirmed, My Contacts Cloud will support the correction or refund process through the applicable payment provider or Merchant of Record.
A refund request may be declined or considered ineligible where there is evidence of fraud, refund abuse, account misuse, breach of the Terms of Service, substantial use or consumption of the paid service, or other factors considered by the payment provider or Merchant of Record.
Partial periods already used are not automatically refundable unless required by law or approved by the payment provider or Merchant of Record.
If a refund is granted, access to the paid plan may be cancelled, downgraded, suspended or converted to a non-paid status depending on the account state and technical limits.
If a transaction is not eligible for a refund, the subscription can still be cancelled to prevent future billing. Cancellation normally takes effect at the end of the current billing period.
Refunding a subscription payment does not automatically delete the account or workspace. Account or workspace deletion must be requested separately if the user wants workspace data removed.
For refund-related questions about a My Contacts Cloud account, contact info@mycontacts.cloud. Include the account email, transaction date, plan and a short explanation of the request.